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You ask, we answer.

As an entrepreneur you are always fully focused on your business. We are your safety net. We’ll always be on hand to ensure that your business remains operational. 24 hours a day, 7 days a week. This is how things should be.

24/7 support team
Available by telephone and email at all times.

Support centre

Your systems must remain accessible, up-to-date and secure. So the success of your business depends absolutely on the information your systems have at their disposal. That means when you need us, we’ll be there for you. Send an email to servicedesk@alfapro.com or complete the contact form below using the button.

Go to contact form

In the event of serious breakdowns you can contact us by telephone on +31 (0)71 402 11 91 during normal office hours (from 8.30 am to 5.30 pm).

In the event of emergencies outside office hours, you can make use of our 24/7 trouble-shooting service on this number: We reserve the right to charge a minimum fee of €95 per reported incident.

Remote support
Is it difficult to explain the problem? For us, this is no problem. We can look at the problem remotely, in a secure and confidential environment.

How does remote support work?

Or you need remote support with a problem or query? That’s possible! Download our support tool here. Once installed, start the programme and enter your ID and password. A member of our support staff will then log in. He or she can see exactly the same as what you can see. By looking over your shoulder, they can solve any problems straight away.

Download remote support

Frequently asked questions

Can’t find your question here? If so, just let us know! Send an email to info@alfapro.com.

General

We provide a one-stop support service from under one single roof. Our software and hardware solutions provide you with quick and efficient control over all your business processes from one location with a genuine ICT specialist.

Our roots are in the development of software solutions for the horticultural and fruit & vegetable industries. Nowadays we are able to provide all-round solutions, such as web-based software, webshops, dashboard tools, hardware, VoIP and IT management. Not just for the fresh produce market, but for your local painter & decorator and your neighbourhood library.

Fill in your details on our contact form and we’ll get back to you later that same day! Likewise, you can call us on +31 (0)71 402 11 91 or send an email to info@alfapro.com.

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Service desk

Outside office hours and in the event of an emergency, you should call our breakdown service (accessible 24/7) by using our normal office number: +31 (0)71 402 11 91.

Send an email to servicedesk@alfapro.com or complete the contact form. In the event of serious breakdowns you can contact us by telephone on +31 (0)71 402 11 91 during normal office hours (from 8.30 am to 5.30 pm).

Do you need support or do you have question about our solutions?

Are you already working with one of our products and do you need support? Or are you looking for an appropriate solution or seeking a conversation about all the possibilities? If so, just complete the form and we’ll get back to you.